Selling on Walmart Marketplace is a huge opportunity, but let’s be real—it’s not always smooth sailing. Every day, thousands of sellers navigate the challenges, surprises, and wins that come with selling on the platform. In our Walmart seller community of 5,000+ online sellers, we see the same burning questions pop up again and again.
If you’ve ever felt stuck, frustrated, or just wondered how others are handling the same issues, you’re not alone. That’s why we’re diving into three of the most frequently asked questions from real sellers—so you can skip the trial and error and get straight to the answers that matter. 🚀
1. 👉 Help: My Product is Not Showing Up in Search Results!
One of the biggest frustrations for Walmart sellers is when their listings don’t appear in search results. This can happen for several reasons:
✅ Your Listing Is Still in Review – Walmart manually reviews some listings before they go live. Check your Item & Inventory Dashboard in Seller Center to see if your product is still under review.
✅ Listing Quality Score Is Too Low – Walmart ranks products based on a Listing Quality Score, which considers factors like title, description, and product attributes. Navigate to Listing Quality Dashboard to check your scores and make improvements.
✅ Your Product Lacks Relevant Keywords – Ensure your title and description contain relevant keywords that buyers are searching for. Use Walmart’s SEO suggestions in the Listing Quality Dashboard to optimize your listing.
✅ The Item Is Unpublished Due to Policy Issues – If Walmart detects a compliance issue, your product might be unpublished. Head to the Unpublished Items section in Seller Center to review the reason and take action.
✅ Pricing Conflicts with Walmart’s Price Parity Policy – If Walmart finds your product at a lower price elsewhere, it may remove your listing from search results. Keep your pricing competitive within Walmart’s guidelines.
2. 👉 “Why Is My On-Time Delivery (OTD) Score Dropping, and How Can I Fix It?”
Many sellers struggle with their On-Time Delivery (OTD) Rate, especially when they’re successfully meeting shipping deadlines on other platforms like Amazon. Walmart calculates OTD differently, so here’s what you need to check:
✅ Review Your Shipping Templates – Head to Settings > Shipping Templates in Seller Center and confirm that your processing and transit times are accurate.
✅ Upgrade Your Shipping Speed – If all states are set to Value (7-day delivery), consider switching to Standard (3-5 days) or enabling automated shipping settings to optimize delivery times.
✅ Enable Automated Shipping Settings – Walmart’s automated settings dynamically adjust delivery estimates based on your fulfillment locations and buyer addresses. This can significantly improve your OTD rate.
✅ Monitor Your Performance Dashboard – Regularly check the OTD Performance Report to identify patterns and make necessary adjustments.
3. 👉 Payoneer or Hyperwallet: Which Is Better for Receiving Walmart Payouts?
Getting paid efficiently is crucial for your business. Walmart offers two main payment solutions: Payoneer and Hyperwallet. Which one should you choose?
✅ Payoneer
Faster processing time
Multi-currency support for international sellers
Ability to withdraw to local bank accounts worldwide
✅ Hyperwallet (Walmart’s Default Payment System)
Directly integrated with Walmart Marketplace
No need for an external account
Simple setup for seamless transactions
If you’re an international seller, Payoneer might be the better choice due to its global reach and currency conversion flexibility. However, if you prefer a hassle-free experience with fewer external integrations, Hyperwallet is a great option.
Final Thoughts
Selling on Walmart Marketplace comes with its learning curve, but with the right knowledge and tools, you can set yourself up for success. Keep optimizing your listings, fine-tuning your shipping settings, and choosing the best payment method for your needs.
🚀 If you haven’t yet, join our Walmart Community on Facebook! Thousands of sellers are there to help each other learn, grow, and build profitable businesses on Walmart Marketplace. Let’s succeed together!
📌 Join our Walmart Sellers Community here