Here are some stats on the most popular channels that buyers use to research products before making an online purchase: retailers websites (74%), email (43%), social media (38%) and retailer’s mobile apps (36%). Also interesting to know that 40% of millennials (age 18-37) say they used voice-enabled digital assistants, such as Amazon Echo and Google Home, to research about the product before buying them online. These stats are based on an online poll (conducted by Harris Poll on behalf of Salesforce).